Refund policy

At freddie the rat, we want you to be completely happy with your purchase. If for some reason you are not satisfied with your item/s, you may return full priced items only for a refund or store credit (valid for 6 months), to the value of the goods only.

Please be advised that for hygiene reasons, underwear + swimwear cannot be returned and are considered final sales.

Any SALE item/s or purchase made with any type of discount code (including the welcome discount), are considered final sales, and are unable to be returned for a refund or store credit. For this reason we ask you to choose carefully when buying sale pieces or using any discount code offer of any kind. Thankyou.

Please advise us via email within 2 days of receiving your order at should you be unhappy with your items.

Returns must be received by us within 14 days from delivery. Items must be unworn, remain undamaged or altered. All packaging, tags, labels etc should be attached and in the same new condition as when received.


To save on paper, we do not include return forms with our packages. Please simply email us at and quote your order number and concerns.

We also suggest you use a traceable express post satchel for returns, as we are not responsible for lost or damaged items.


Faulty / Damaged Goods

We thoroughly check all items for faults or damages prior to dispatch. However, should you be unhappy with anything upon receiving your order, please contact us via email.